Help Center / FAQs
What are your instructions for washing & care of apparel?
Care instructions are noted on each garment. Most garments are pre-washed to minimize shrinking. We recommend to turn inside out to protect the printed design, machine wash on cold, and tumble dry on low or hang dry to avoid any additional shrinking.
When will an item be restocked?
The best way to know when an item is back in stock is to sign-up to receive in-stock notifications or subscribe to our email list. You can also follow us on social @TheSims or check back here at our shop. We will do our best to provide estimates if available on when items will be restocked.
When will my pre-order item ship?
Please note that pre-orders will have a delay in shipping. We will do our best to provide the estimated ship date and ship out as soon as we can. Please check the product description for expected ship timeframes. It's important for us to be as transparent as possible with our community. Offering pre-orders allows us to be more sustainable by only making what you, our community want. Please reach out to us if you have any questions.
How do I know what size I should order?
Sizing varies across our products. Please view the sizing chart or refer to the product image model sizing for reference. Some products that don’t have sizing charts will include size and fit recommendations in the product description.
My tracking information says the package was delivered but, I have not received it. What should I do?
We recommend doing the following within 2 days of expected delivery:
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
Please contact support@shopthesims.com
How long will it take to process my order
Please allow 3-5 business days to process your order before it ships.
When will I receive my order?
- Standard Flat Rate: 5-8 business days
- Ground: 3-5 business days
- 2 Day: 1-3 business days
- Flat Rate International: 10-14 business days
What is the status of my order?
When your order is placed you should receive an order confirmation via email. If you didn’t receive a confirmation, please contact us at support@shopthesims.com. Once your order ships, you will receive a shipping confirmation email with tracking info.
Can I combine orders?
Unfortunately we cannot combine orders, they are individually processed as soon as they are placed.
Can I change or cancel my order?
We process orders very quickly in order to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all requests including size changes, address changes or order cancellations. Once your order has gone into processing or has shipped, we cannot make any changes.
Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP and include the correct address in your email to us.